The information in this article applies to the:

How is productivity measured?

In the Productivity Widget and the Productivity Report, productivity is measured based only on which websites & applications are used. 

Each website & application has one of the following 4 productivity ratings:

  • Productive
  • Unproductive
  • Neutral
  • Unrated 

Admins can edit the productivity rating for each website & application on the "Productivity Ratings" page

Setting productivity ratings

Many websites & applications have default ratings. For example, by default:

  • “” is rated “Unproductive”
  • “Microsoft Excel” is rated “Productive”. 

Many other websites & applications are “Unrated”.

Admins can set productivity ratings for each unrated website/app, and can change the productivity rating for websites & apps that already have ratings. Here’s how:

Giving a website or app different productivity ratings for different users

The “Scope” column on the Productivity Ratings Page (see image above) shows at which level the rating is applied. The Scope can have 3 values: 

  • Global: Applies to all companies using
  • Workspace: Applies to your company
  • User: Applies to one specific user 

If a certain website or application has a rating at more than one level, the lowest level takes precedence. Here's an example to show how that works:

If Facebook is rated “Unproductive” at the “Global” level, then Facebook will be rated “unproductive” by default for all users in all companies.

However, if you rate Facebook “Neutral” for your company (workspace), then for your company that will override the global setting, so Facebook will be considered “Neutral” for all users in your company.

And if you then rate Facebook “Productive” for a specific user, Facebook will be considered a productive use of time for that one person, but for everyone else in your company Facebook will still be considered “Neutral”.

So by selecting a specific user in the dropdown, you can set productivity ratings that apply only to that  user.